If You Don't Call Me, I Don't Eat

Background Story

Came home from being out of town for several days - the house was about 60 degrees so I cranked up the heat a bit...about an hour later as the temp was approaching 68 we started smelling smoke. Smoke alarms blared and I headed for the garage. There was smoke coming out of our gas furnace (not a good combination). I killed the power at the breaker and grabbed the fire extinguisher. Luckily, I didn't need to use it.

The Call

I called a local guy - I've seen his van in the neighborhood. Keep in mind it is Sunday at 8 or so and there were only about 4 minutes left in the Seahawks vs. Rams NFC West "Championship" game (a blog post in and of itself, but I digress). He answered the phone and here is the exchange.

ME: Hi Mike, sorry to bother you so late on a Sunday and during the game

MIKE: Why are you sorry? If you don't call me, I don't eat.

Now, he hasn't serviced the furnace yet, but he's off to a great start. This is, in my opinion, the epitome of what it means to serve a customer. I'll let you know how it turns out.

UPDATE

Well, not only did Mike pay a visit to fix the furnace (which ended up being a capacitor) he made me his first stop of the day. I had one of two problems, a bad blower motor ($500+) to fix or a capacitor ($10.50 plus labor). It ended up being the latter. He said, if the blower ends up going within 30 days give me a call and I'll replace it and pro-rate the labor. He says he doesn't like to double dip and wants to be fair to me. I'd say he was fair.

If you need furnace or water heater work in the Olympia area, give Mike a call at Gas Works Inc. (360) 456-8845

UPDATE 2

I arrived home from work at about 5:30 tonight and I was walking through the door the phone rang. It was Mike wanting to make sure everything was working OK and we were satisfied. Thanked us again. Do you really think I will call anyone else if my furnace or water heater breaks? Here's a tip - Be Like Mike!

UPDATE 3

The blower does indeed "blow".

Well actually it stopped blowing and started smoking again. So I called Mike and guess what...it's fixed...3 hours later. CALL THIS GUY!