The date is 2001.
Let's pretend for a moment that your have been the only game in town for 40 years or so. You're known for arrogance, working on your own schedule and overall lack of service ethic.
Everyone in the area is waiting for Internet at speeds that are tolerable - speeds beyond 14.4 and 28.8. People may even be willing to pay big bucks for ISDN (that's right 64k, even 128k if you bind the signals together.). You keep us waiting, begging for service, you show us who is in control.
As a consumer, I was wounded by your "only game in town". I was wounded so much that I was trying to find someone else to provide land line service to me, even though there was no one else. Your operation was focused more on what you could make off me more than what you could do for me.
Now it is 10 years later...and you want to make a deal to me...BUT
A provider emerged to capitalize on the dissatisfaction I had with with you. What's ironic is that now I hate them even more than I ever hated you...I pay for channels I'll never watch, for a phone I rarely use, and for internet that is "fast" but with big strings attached.
Now I am looking at an ad for your Heavy Duty Internet and I wonder...can I trust you? Can I trust anyone?
What's funny is I'd gladly hand my money over to someone I felt was interested in what I wanted as a consumer. Instead, I spend my time searching for the lesser of two evils. I can't wait until I find it so I can banish both of you.
1 comment:
I had a bad experience with qwest and their Internet package less than a year ago. The online techs and field techs had know which other said. Decided to avoid qwest as much as possible.
Post a Comment