It's all about responsiveness.
Bottom line things go wrong, or communication gets missed. When it does there are two ways to go.
- Call to Action
- Deny and/or Blame
May you always acknowledge the issue, leap to action, admit when you are wrong and chart a course for correction.
Today's example comes from Smith Brother's Farm. I was under the impression my first delivery was to come this past Monday. I posted a tweet about needing help, instant response. When I got home my milk was already here and they reminded me my day was going to be Wednesday. :)
Oh, and the milk is fantastic! AND I'm blogging about them.
It matters how you respond.
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