OK, so I like to make and drink beer. Not as much since I've been doing all this running and trying to lose weight, but I still partake from time to time. Depending upon the day, I will make it a choice to indulge. My choice is definitely one of the best lunch places in Tacoma, The Harmon. It's not just about the $8.88 specials (very good and fast) or the $1 10 oz. beer (cheaper than iced tea and much better) it's also about the best server around, Vanessa. If you ever had lunch there you know who I'm talking about. She is pleasant to all her fellow teammates and greets everyone with a cheerful hello and great attitude.
I'm sure every day is not great, but you wouldn't know it by the way she personifies service.
She knows what I order and usually an IPA is delivered just a second after I find my seat. Quick Sidebar: If I'm with someone she doesn't recognize, she plays dumb and asks if we'd like anything to drink - something I appreciate. She remembers that I like to substitute salad for fries (the weight watching thing again) and even gets the dressing just right.
It would be easy for her to just take the orders and deliver the food, but she does more than that and for that she's worth so much more to The Harmon. Making customers feel valued, listening and learning preferences, and all the little things make the lunchtime rush feel more like a welcome retreat.
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